1. Overview

 

This Warranty Policy applies to all physical products purchased directly from the Wandah Life website. Products purchased through third-party platforms, including Amazon or other authorised sellers, are subject to the warranty and returns policies of those platforms and Wandah Life does not process warranty claims for third-party purchases. Digital products are not covered under this warranty due to their nature.

By purchasing from Wandah Life, you agree to comply with this Warranty Policy.

​

​

2. Third-Party Purchases

Wandah Life warranties apply only to physical products purchased directly from the Wandah Life website. Products purchased from Amazon or other third-party sellers are not covered under this Warranty Policy. Please contact the third-party seller or platform for warranty claims on those orders.

​

​

3. Warranty Coverage

​

All physical goods are covered under the Consumer Guarantees of the Australian Consumer Law (ACL) and any specific warranty provided by the manufacturer. Warranty coverage applies only to defects in materials or workmanship and is subject to the product standards detailed by the manufacturer.

This warranty does not cover:

• Damage caused by misuse, mishandling, normal wear and tear, accidents, neglect, improper storage, pets or unauthorised modifications

• Products returned due to a change of mind, incorrect size or incorrect product choice (these are handled under the Returns Policy)

​

​

4. Reporting Defects

​

You must inspect products immediately upon receipt. If a product arrives faulty, damaged, missing parts or does not match its description, please notify Wandah Life in writing within 24 hours of receiving your order. Include your order number and photos or videos of the defect so we can address the issue promptly.

Failure to notify us within this timeframe will be deemed acceptance of the product in good order and condition. This does not affect your rights under the Consumer Guarantees of the ACL.

​

​

5. Handling Defective Products

​​

Do not attempt to repair, alter or dispose of any defective product without written consent from Wandah Life, as doing so may void the warranty.

A defective product is defined as having a major failure or fault. This does not include:

• Normal wear and tear

• Damage caused by misuse, mishandling, accidents, neglect, pets or unauthorised modifications

• Discomfort or dissatisfaction that is subjective

• Damage caused during storage or shipping unrelated to manufacturing defects

 

 

6. Return Shipping for Warranty Claims

​​

Return shipping costs are the responsibility of the buyer. Original shipping fees are non-refundable.

Products must be returned using a secure, tracked postal or courier service and tracking details must be forwarded to Wandah Life. Wandah Life is not responsible for items lost or damaged in transit if they are not properly tracked or packaged.

​

​

7. Conditions for Warranty Claims

​​

To be eligible for a warranty refund or replacement, returned items must:

• Be in the same condition as when received

• Include original packaging, tags and labels

• Comply with sections 4 and 5

Partial refunds may be issued or claims rejected if items are not in acceptable condition, are lost or damaged during shipping without tracking or if notification was not provided within the 24-hour window.

​​

​​

8. Processing Warranty Claims

​

Once returned items are received and inspected, Wandah Life will notify you of the outcome. If approved, you may receive:

• A replacement product where feasible, or

• A full refund of the product cost (excluding shipping) to your original payment method

Refunds may take a few days to appear depending on your financial institution.

​

​

9. Store Credit and Exchanges

​

Products returned due to change of mind, incorrect size or incorrect product choice are not covered under warranty, but can be returned for store credit under the Returns Policy.

• Returned items must be sent back in accordance with the Returns Policy

• Store credit in form of a gift card is issued for the purchase price, excluding shipping costs

• Store credit may be used to purchase a replacement product

• If the replacement product costs more, you pay the difference at checkout

• If the replacement product costs less, the remaining value remains as credit on the gift card

 

 

10. Digital Products

​

Digital products are not covered under warranty and are non-refundable.

 

If you experience any issues accessing or using a digital product, or if the product appears defective, please contact hello@wandahlife.com with as much detail as possible, including screenshots if relevant. While refunds cannot be issued, Wandah Life will make reasonable efforts to provide support, troubleshooting guidance or replacement of the product file where appropriate.

​

Support for digital products is limited to the product file itself and does not cover problems caused by your hardware, software, internet connection or other external factors.

​

​

11. How to Submit a Warranty Claim

​

Before returning any item, you must submit a warranty claim using the “MAKE A CLAIM” button below to obtain approval and the correct return shipping address.

​

Do not send items to any warehouse or address that has not been specifically provided to you for the purpose of returning products. Wandah Life will not process unapproved returns or issue store credit for items sent to incorrect addresses.